Tickets not showing in woo category

[Winfried]

Hi,

Seems there are a few issues with the new woocommerce and wootickets.
All tickets are added to the category ‘tickets’, but when I visit the category page, there are no results.

please fix asap. we need to go live to sell these tickets.

[Barry]

Hi Winfried,

I appreciate this may seem slightly odd – but the fact is that, by default, tickets are not visible within the regular WooCommerce storefront and this is by design (the expectation being customers will look at the event the tickets were created for and add them to the cart from there).

If you need them to be accessible within the tickets category you can edit each ticket product in the WooCommerce product editor and change the catalog visibility setting from hidden to available in the storefront.

Does that help at all?

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks

[Leah]

Hi there,

Thanks again for your post. We wanted to get in touch and let you know that although we weren’t able to address this issue in our upcoming 3.10 release, it is still very much a priority. We have a ticket in our system and will be investigating a solution to be released in a future version. Thank you for your patience and support while we work on this!

Cheers,
The Events Calendar Team

[Leah]

Hello,

Thank you again for bringing this issue to our attention. We’re happy to say that we have added a fix for this into our upcoming version 3.11 release. Keep an eye on your Updates page for the new version. If you have any trouble with the update (or are still seeing this problem after you update) please start a new thread and we’d be happy to help out.

Thank you for your patience while we got this release ready to go!

Best,
Leah
and the rest of The Events Calendar team

[Author]

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