Tickets not showing

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  • #215279
    barn2media
    Participant

    Hello,

    There’s a strange issue where products aren’t being displayed on the event pages, even though they are configured correctly.

    In fact, this events does show the tickets correctly:

    http://cakes4fun.co.uk.87-76-28-63.barn2media.co.uk/cake-course/intensive-course-1-1-week-mon-9th-jun/

    However, all other events, such as the following, do not:

    http://cakes4fun.co.uk.87-76-28-63.barn2media.co.uk/cake-course/ultimate-cupcake-course-tue-10th-jun/

    As you can see, the grey box is there and when you view source you’ll be able to see that the form code begins, but everything else is empty.

    Within the admin, the tickets are correctly assigned to the events and as far as I can see there is nothing missing from the “Ticket” product.

    Can you help?

    Thanks very much in advance.

    Steven

    #217396
    Barry
    Member

    Hi: sorry you’re hitting difficulties here.

    Was the second event removed? It doesn’t load for me and I don’t see anything in month view for June 10th (I’m just basing that on the URL slug).

    Can you share another affected event, and also link to a screenshot showing the ticket settings (including start/end ticket sale dates) from the event editor for the same event?

    Thanks!

    #573426
    Kate Ryan-Taylor
    Participant

    Hi there – I am getting this same issue.
    You can see all the other details relating to the event showing here http://buildyourownwebsitetoday.com/event/2-day-build-website-today-workshop/ but for some reason the tickets are not displaying. I have Woo Tickets.

    #723227
    Barry
    Member

    Hi: I’m very sorry we missed these follow up questions. That was, unfortunately, due to a bug in our forum software (which only notified us of updates when the original poster added a new reply).

    Owing to the amount of time that’s elapsed I will now close this thread and I’d ask that if you still need help you create a fresh thread (and we do anyway prefer that you create new threads where possible rather than post in an existing thread by another user): one of the team will then be only too happy to assist 🙂

    Thanks!

    #723273
    Barry
    Member

    Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

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