Tickets not sending

[Dzuy Nguyen]

I’ve been logging outgoing email due to complaints from customers not receiving tickets- I have multiple tickets for a single event and so far what I’ve deduced is only one of those ticket tiers is sending to purchasers after completing an order.
Is there any way to manually send these tickets to those who didn’t receive them after payment? And is can you provide any insight on how to avoid this issue?

[Dzuy Nguyen]

For reference, here are the ticket types.

It seems oly the “Adult” level tickets are generating the ticket email.

[Hunter]

Hi and welcome,

Try using Easy WP SMTP to help ensure emails get delivered. It’s pretty simple to get set up and provides a tool to test if emails get delivered properly.

Let me know how it goes! Cheers :_)

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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