Tickets not sending

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  • September 18, 2017 at 8:32 am #1350695
    Lisa
    Participant

    A few months ago I had the same issue… our ticket confirmation emails are not sending. Using EasyWP STMP I’m getting a failure response. Can someone please help?

    September 18, 2017 at 10:28 pm #1350958
    Geoff B.
    Member

    Good evening Lisa and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.

    We are sorry to hear about the tickets not sending.
    I would love to help you with this topic.

    Would you mind sharing what message you are getting as a failure response ?
    Secondly, when you go to Settings > Easy SMTP and try out the test email functionality, does that work ?

    Finally, can you tell me what your settings are at the very bottom of the Events -> Settings -> Tickets screen (perhaps sharing a screenshot would be simpler) ?

    Hang in there!

    Geoff B.

    September 19, 2017 at 7:39 am #1351109
    Lisa
    Participant

    This reply is private.

    September 19, 2017 at 11:50 pm #1351697
    Geoff B.
    Member

    This reply is private.

    September 20, 2017 at 11:40 am #1352163
    Lisa
    Participant

    I think I resolved the issue. Thank you so much for your help!

    • This reply was modified 6 years, 7 months ago by Lisa.
    September 20, 2017 at 2:36 pm #1352279
    Geoff B.
    Member

    Good evening Lisa,

    I am super stoked to hear that!

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

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