Tickets not Displaying even if configured on backend

[Evangelie Polyzos]

Good day,

The tickets to our events aren’t showing on the page itself.
This is the page where the tickets are supposed to show up: https://onthewards.org/event/onthewards-beyond-conference/

And here is a screenshot of how it is configured on the backend:
https://screencast.com/t/TmGKaKP9Be

Here are the console errors that appear:
https://screencast.com/t/t3wlOCNdePXQ

Kindly advise on a fix. Thanks..

[Jennifer]

Hi Evangelie,

I’m sorry the tickets aren’t showing up for you…can you please send me a screenshot of your “Advanced” settings for the tickets on that event?

One thing to check is the start and end sale dates on the ticket (under Advanced settings – see screenshot). If the current date and time is not within those dates, the tickets will not display on the front end.

[Evangelie Polyzos]

Hi,

See screen shots attached from advanced settings.

[Jennifer]

Hi Evangelie,

Unfortunately the attachment did not come through. Currently it is only possible to add attachments directly to the post on the website – they do not come through when replying via email. Can you please login and attach it directly to the post?

Thanks,

Jennifer

[Evangelie Polyzos]

This reply is private.

[Jennifer]

Thanks Evangelie! It looks like for both tickets, the “Start sale” date/time was in the future, which is why it was not appearing on the front end. Can you try changing the start date on one of the tickets so that the current date/time is within the sale window to make sure that the tickets do then appear on the front end?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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