Tickets not counting down

[Math]

I have two demo events and i created 1 ticket for each. When i bought both the tickets the system is supposed to kick in the sold out notice, but it hasn’t. I’ve bought 3 tickets yet only 1 was created.

I see other people have similar issues i haven’t seen a recommended fix hence i created my own thread.

[George]

Hey @Math,

1. What is that status of the Order for this ticket in WooCommerce? You can see this in your WooCommerce “Orders” list. Is that order marked “Complete” for example? Or is it “Processing”?

2. Next, you mention seeing other folks having threads with similar issues. Can you share links to those threads you saw? I’m just curious because I haven’t seen threads about this issue myself yet, but want to make sure I see them!

Cheers,
George

[Math]

Hi George

1) Tickets are marked complete in woocommerce. I first reported this issue in November 2016

2) Other threads with same issue:

a)https://theeventscalendar.com/support/forums/topic/tickets-not-counting-down/#dl_post-1214739

b)https://theeventscalendar.com/support/forums/topic/ticket-amount-not-counting-down-after-tickets-sold/

c)https://theeventscalendar.com/support/forums/topic/ticket-numbers-not-decreasing/

These are just the recent ones.

[George]

Thanks for this information!

To help me continue to investigate this, can you share your site’s information here? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
George

[Math]

Hi George

I’ve ticked the option to share information automatically.

[George]

Thanks for sharing that information, @Math. I’m investigating this closely and it may be related to a bug we originally found a couple of weeks ago, but have a pretty hard time reproducing and confirming.

1. Can you confirm what the payment processor is for the orders that have these issues? Are these orders that are paid via PayPal, for example? Or paid via Stripe/credit-card?

2. Do you have any ticket sales on your site that do NOT have these specific issues? If so, are these ticket orders made with the same exact payment processor as in #1?

So in other words, I’m basically asking if all the problems you face are with orders made via PayPal…but then if you have orders made with some processor other than PayPal, do these non-PayPal orders have the same exact issues?

Thanks!
George

[Math]

Hi

1) I don’t use PayPal i use a payment gateway called Payfast.

2) This is on all events and tickets

[George]

Thanks a ton for this information, @Math — I really appreciate your patience here and am in dialogue with other members on our support and development teams to help me investigate this.

In the meantime, I’m curious if you can do one last set of steps that might be very helpful here:

1. Activate the “Cash on Delivery” payment gateway within WooCommerce — this is just temporary, so don’t worry if you don’t really want to use this gateway!

2. Go to an event with tickets and “buy” a ticket yourself. Choose to pay for it with the “Cash on Delivery” payment gateway.

3. View the WooCommerce order for that ticket purchase in your wp-admin, and manually mark it “Complete”.

4. Once you do all of this, check to see if the ticket quantity for this specific event is updated at all.

☝️ What do you find when you do these steps?

Thanks so much for your patience and persistence here! 😀

Sincerely,
George

[Math]

Hi George

I did as you recommended,here is the feedback:

The quantity was reduced immediately after purchase. The purchase was auto completed so i didn’t do it manually.

[George]

Thanks a ton for this, Math. Based on your results, it sounds like there’s something specifically going awry with the Payfast payment gateway.

Can you share a link to where you found this Payfast Payment Gateway online?

And can you also open a support ticket with them in the meantime describing your issues? There may be an issue on their end that they can help to identify—I will be looking at this in the meantime as well and may reach out to developers on our team for further assistance.

Thank you so much for your continued patience and persistence here!

— George

[Math]

hi George

I’ve also opened a ticket with payfast

1) https://woocommerce.com/products/payfast-payment-gateway/

[George]

Thanks for doing so!

We’ve confirmed a bug with some of this with our own plugins, too, so we are actively investigating that and I will keep this thread updated with news about our own investigating and any forthcoming bug fixes.

— George

[Math]

So what do i do in the meantime? This is really a pressing matter. Nothing can happen until this is fixed.

We’ve done some trouble shooting with payfast everything seems fine on their side.
I’ve also done a complete coflict test, no conflicts detected.

I reinstalled woocommerce and payfast as well.

[George]

The best thing I could recommend in the meantime is to manually “Mark as Completed” any WooCommerce orders that show up in your wp-admin as “Processing” or “Pending”.

Check out the “Setting and Configuration” Section of this document for a glimpse at a way to try and get WooCommerce to do this automatically: https://docs.woocommerce.com/document/woocommerce-order-status-control/#section-4

↑ Aside from this method, unfortunately there is not much that can be done. Our developers are working hard on trying to identify the problem and then get started on fixing it.

Let me know if the “Marking Orders as Completed” steps seem to help things at all.

Sorry for the trouble here!
George

[Math]

Hi George

I just want to update you the issue.

We did some trouble shooting with woocommerce and discovered that the auto complete snippet on the Events settings is the problem. This might have caused by the latest upgrade,I’ve since deactivated it and all is well now.

Thanks for great support.

[Author]

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