Tickets NOT being sent for 'guest' orders

[Matt]

I have noticed that if a customer purchases a ticket and does NOT create an account at checkout, then the tickets dont get emailed. Even if I click tickets in the order admin, the email never goes out.

I temporarily fixed this by unticking the guest account in woocommerce, BUT this then causes an ‘array’ error when people try and pay. Also, we notice an increase in orders when we allow guest accounts.

I have all of the latest software (v 4.3.0) and have just renewed both licences (events calendar pro / event tickets pro)

Can you suggest something to allow people to get their tickets?

Or even a workaround to allow me to manually get these tickets sent out.

thanks

Matt.

[Geoff B.]

Good evening Matt and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue you are facing while allowing “guest” purchases.
I would love to help you with this topic.

I just ran a series of tests to try to reproduce your situation. Unfortunately I was not able to.
I believe the issue might rest with the WooCommerce – Autocomplete Orders version 1.1.4 by Serious Plugins plugin.

You see, for tickets to be sent, the order status has to be set to “complete”. Unfortunately, the way certain plugins achieve that does not yield the same results as actually marking the order as “complete” manually.

Could you temporarily deactivate this plugin and try to manually set a ticket order to “complete” to see if that works ?

As an alternative, the following snippet also sends the tickets automatically: https://docs.woocommerce.com/document/automatically-complete-orders/

Let me know if that helps.

Have a great day!

Geoff B.

[Matt]

Hi Geoff,

I think it’s working ! Thanks for taking a look and letting me know.

I think I did this last year but upgraded wordpress and lost the code. This time I’ve put into a child theme.

cheers

Matt.

[Geoff B.]

Hey Matt,

This is really awesome. I’m glad things worked out for you!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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