Tickets not being recieved

[tracylove]

I’m testing my ticketing system. Once I place the order, I get an email confirming that the order was placed. But it doesn’t send a ticket. So, I had to manually go in and mark the order as “complete”, and I got another email saying that the order was complete and that I’d be receiving my ticket in a separate email, but I never got that email.

So:

1) How do I have the system automatically mark the order as “Complete”?

2) What do I have to do to make sure the tickets are being sent out via email?

[tracylove]

I did discover the ticket in my Junk mail. Is there any way to prevent that from happening?

Also, I would still like to have the system mark the order as complete automatically (if that’s what it takes to have it send out the ticket automatically)

[Geoff]

Hi there tracylove! Welcome back to the forums. 🙂

Awesome, I’m glad you were able to track down the email in your junk folder. Preventing that from happening is using something that needs to come from your email server/host. You could send emails via a secure SMTP protocol and that might help as well. Unfortunately, there’s not much that can be done from the plugin’s end on that, but here’s a nice article on the WooCommerce site that helps break down email a little better.

How do I have the system automatically mark the order as “Complete”?

You might want to consider this add-on plugin for WooCommerce. Similarly, there is a snippet that is supposed to do that that can be added to your functions.php file.

Does this help answer your questions? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hey there! This thread’s been pretty quiet for a couple of weeks, so I’m going to go ahead and close it. Please feel free to start a new thread if you still have any questions here (and reference this one)–we’d be happy to help. 🙂

Cheers!
Geoff

[Author]

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