Tickets Not Being Emailed Out

[Chuck]

I’m having an issue where my website does not email out the final tickets. It sends the initial purchase email with the notation that the tickets will be sent in a separate email, but the tickets never are sent out.

[Geoff B.]

Hello again Chuck,

The first thing I would like to check with you (in order to help you with this issue) is if you have read the following: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

As the article reveals, you need to ensure that the order status is set to “Complete” for the ticket to be sent out.
It is even possible to change the status to “Complete” automatically if you are interested in that.

If that still does not work, my next step would be to consider installing, configuring and testing something such as https://wordpress.org/plugins/easy-wp-smtp/

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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