Tickets get sent immediately, even if the customer pays via cheque / on-hold

[Kate Guy]

Ideally, we would like our customers to be sent their tickets only after the payment has been completed. When somebody pays by cheque and their order is put on-hold, they still get the tickets emailed to them. Is there a way to stop this from happening?

[Geoff B.]

Good evening Kate and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Normally, this is controlled by the settings found under Events -> Settings -> Tickets (at the very bottom).

With that in mind, it is possible that something in your theme could be overriding this.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Let me know how that goes.

Best regards,
Geoff B.

 

[Kate Guy]

I got it working with those options, thanks.

[Barry]

Excellent!

[Author]

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