Tickets Fieldset won't save changes

[Thomas]

Action: Make a Ticket, add a Fieldset, e.g. checkboxes, etc. Save the Ticket & update the Event.
Unexpected behavior: Go and try to edit the Fieldset. Upon saving the Ticket, the changes do not hold.
Work around: Delete Fieldset, save, go back in and make a new with a different name.

[Nico]

Hi Thomas,

Thanks for reaching out to us!

Once the ticket fieldset is applied to an actual ticket for an event further changes made to it (adding or removing fields) won’t be updated in all ticket instances. Tickets fieldsets are like templates that apply to a ticket but are not linked to them so further updates on the actual fieldset won’t impact existing tickets.

Do you follow? Is this what you were describing?

Please let me know about it,
Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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