Tickets email not sent to the customers

[Israel Fontaine]

Hello,

We have theeventcandar and event tickets plus installed here festivalarabe.com .
all configurations are good but seems like customers doesn’t receive their tickets by email. The payment confirmation and other’s email are sent and received but not the tickets themselves.
In the backend , all orders seems ok , we don’t have php issues inside logs about mail sending or something who may disturb email system.

Simple tests are sometimes working but a lot of customers complain that they didn’t recieved their tickets.

We need your help to fix this issue , thank you very much

[Geoff B.]

Good evening Israel and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets not being sent out.
I would love to help you with this topic.

The first thing I would recommend is to check your setting under Events -> Settings -> Tickets to make sure that the proper options are selected at the very bottom of the page.

Secondly, that type of issue is typically solved by having the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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