Tickets email autoresponders

[Michele Justin]

Gday Support

Do tickets have to use the WooCommerce product email autoresponders, or is there an area to customise emails specific to event and ticket purchases?

cheers

Darryl

[Victor]

Hi Darryl!

Thanks for getting in touch with us. Let me help you with this topic.

By default, event tickets will only generate the ticket email that gets sent to the customer once the ticket order changes to one of the specified order statuses specified in the WooCommerce-Specific ticket settings > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

The ticket order emails are sent by WooCommerce just like it would for any other product sells. Let me point you to the following article about those emails > https://docs.woocommerce.com/document/email-faq/

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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