Tickets disappear

[Lisa Schoonderbeek]

Hello,

After I have created and saved a Woocommerce ticket, the ticket disappears. After the green vertical note, it says that the ticket is saved, but this is not the case. The RSVP function works well, but the Woocommerce isn’t. Perhaps it has something to do after installing WPML (language pluggin), because before it was working fine.

[Maarten]

Hi Lisa,
Please note I’m not a team member of Modern Tribe (The Events Calendar).
I ran into the same issue, earlier today.

Please go to WPML >> Translations options >> Find Tickets >> Check box Translate.
Running my admin in Dutch (so it might look a little different.

Hope this helps. I’m able to support my new event with WPML and The Events Calendar again.

Warm regards,
Maarten

[Geoff B.]

 

Good evening Lisa and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

I must say that I am very interested in Maarten’s solution.
However, as far as I know, there is currently no “translation options” menu available in WPML.

Perhaps a screenshot would help clarify.

In the meantime, Event Tickets Plus is not officially supported with WPML.
You can read about it here: https://theeventscalendar.com/knowledgebase/wpml-support/

However, I have found a partial workaround.
Just to set expectations, the workaround is not fully functional in the sense that it does not let you create true “translations” of tickets.

At best, you can get 2 separate tickets, one for each language.
This means that their stock levels will not be synced for now.

The good news is that we should release an update that provides compatibility this spring.

Here is the temporary imperfect workaround for now:

1. After creating and saving your ticket, head over to WPML > Support > Troubleshooting Page
2. Click on the “Set language information” button (under the cleanup section)

The ticket should now appear.
You might have to repeat this for each ticket you create.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts