Tickets being sent automatically before payment received

[Edouard Metulescu]

Hello,

I am having a problem with tickets to our latest event being sent before payment has been completed. We have two mode of payments : bank transfer and credit card. Tickets bought via bank transfer should not be sent before orders have been manually confirmed.

We use a woocommerce autocomplete plug-in but it is configured correctly and tickets are sent on orders that do NOT have a completed status anyway.

Best regards,

Edouard

[Jennifer]

Hi Edouard,

I’m sorry you’re running into this issue, but I’ll be happy to help you get it figured out.

First, can you check what you currently have selected under Events > Settings > Tickets > WooCommerce Support? If you don’t want any tickets generated until the order is “Completed”, then you’ll want to make sure that “Completed” is the only option selected.

Please let me know if this makes a difference!

Thanks,

Jennifer

[Edouard Metulescu]

Thanks. That ought to solve it. Has it been changed lately ?

[Jennifer]

No problem! I do not believe it has changed recently, but I’m glad it was a simple fix 🙂

Let me know if there is anything else that I can help with!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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