Tickets are being Sent before payment

[Michael]

Hi,

When I have been testing the booking system Ticket emails and order complete emails are being sent out before the payment has been made.

I have the “Try to set the status of new ticket orders to “complete” automatically” checkbox ticked but I need this to happen AFTER payment has been successful, not when a customer click ‘Proceed to payment / checkout’

Thanks

[Geoff B.]

Good evening Michael and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the challenges you are facing with ticket emails.
I would love to help you with this topic.

Typically, tickets are only sent when the order is set to “complete”. Never before.

If they are being sent regardless of the payment status, it means that something is automatically changing the order statuses to “complete” (perhaps the checkbox or a snippet in your WordPress theme).

Can you try unchecking the box and see what happens ?

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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