Hi Cathy,
I’m sorry to hear you have had a rough experience.
Just to clarify things, we are a company who produce event and ticket management software used on lots of websites all over the world … however he don’t actually sell tickets ourselves.
If you paid for tickets via eventbrite.com, perhaps you could reach out to their team for assistance? Or, if you followed a link to eventbrite.com from a specific website, perhaps you could reach out to the operators of that website?
Again, sorry to hear you are missing your tickets but I’m afraid this is not something we can help with as your transaction was not with us but with eventbrite.com/whichever business sold you the tickets.