ticketing add-on (woo) cancel? and email notify

[eve lurie]

On woo ticketing add-on, after ticket is purchased, is there a place to customize the ticket confirmation email?
and: Can attendees cancel after getting a ticket for an event?
if so, does the ticketing add-on send a email when a ticket is cancelled
many thanks for help with this pre sales question.
eve lurie

[Barry]

Hi eve lurie,

On woo ticketing add-on, after ticket is purchased, is there a place to customize the ticket confirmation email?

You can certainly customize the ticket email generated by our own WooCommerce Tickets plugin and, I believe, you can do the same with the order/receipt emails generated by WooCommerce itself 🙂

Can attendees cancel after getting a ticket for an event?
if so, does the ticketing add-on send a email when a ticket is cancelled

You can cancel orders through WooCommerce and the stored attendee information is updated accordingly – additionally, you can send order notes/updates through WooCommerce to the customer at the same time.

Does that answer your questions?

[eve lurie]

can attendees self cancel on the woo ticketing plugin?

[Barry]

No – I’m afraid that isn’t a baked in capability.

I’m not sure if there are official extensions for WooCommerce that allow this – though it could be worth checking – but simply because merchants have typically sought to exercise some amount of control over the order flow that isn’t something that would happen without a little more work.

[eve lurie]

how does an attendee ask for a refund on a ticket with woo tickets? wouldn’t this be considered self cancelling?
many thanks,
eve lurie

[Barry]

Hi Eve,

Typically they’d approach the merchant via an email address, a contact form, something like Twitter or whatever means the merchant makes available and encourages the customer to use.

Does that help/am I misunderstanding your question?

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Author]

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