Ticket won't save

[Petra Frieser]

Hi. I just purchased the Events Tickets Plus. Installed it, ran updates etc. But when I go to add the “add Ticket” it won’t save. Then when I save the event, the whole event freezes and just shows a blank page that won’t load, so I need to go back to the dashboard. When I look in the woo commerce products – the tickets are saved there (multiple times if I have clicked save more than one) and the events are saved as well. I have tried deleting them to make sure there is only one, and giving each one a unique name, but it doesn’t matter what I try, the tickets won’t save. Also, when I go on to the events page – the events appear, but if I click on “Find our More” on the bottom of the event entry, it just open up a blank page.
If I just add an event, without trying to add the ticket elements, there is no issue – loads fine – no blank screen. Extremely frustrating.
So far I am really disappointed, I decided to pay for the plug in, over free other events plugs in because I wanted something that worked, and so far, first entry, nothing works!
Please advise
Regards, Petra

[Petra Frieser]

This reply is private.

[Brian]

Hi,

Sorry for the issues you are having. I can help out here.

Can you try this fix and see if it helps:

In this file:

event-tickets-plus/src/Tribe/Commerce/WooCommerce/Orders/Cancelled.php

on line 51

If you replace this:

if ( empty( get_post( $ticket_id ) ) ) {

With this:

$ticket_post = get_post( $ticket_id );
if ( empty( $ticket_post ) ) {


Let me know if that works for you.

Thanks

[Petra Frieser]

This reply is private.

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Author]

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