Ticket unavailability message

[Tamara Pickrell]

Where is this “ticket unavailability message” I keep reading about in the release notes? I don’t see it anywhere in the ticket or event admin setup, and no such message appears on my event page.

[Sky]

Hi Tamara,

Thanks for reaching out. I’d be happy to help with your question.

The “ticket unavailability message” will show on an event page when you have set an “end date and time” for the tickets, and that time has passed. It simply says “Tickets are no longer available.”

Let me know if you have any other questions about this.

Thanks,
Sky

[Tamara Pickrell]

Well, sure, I think that message has always been there. But I’m wondering about the *start date* message, as indicated in these release notes:

[Sky]

Hi again,

In 4.7.6 two filters were added that will allow you to show the date and/or time within the unavailability message.

The filters are “tribe_tickets_unvailable_message_time” and “tribe_tickets_unvailable_message_date”. You can set those with a callback that returns a boolean value (true or false).

This is extended functionality for developers. If you want to look at the filters, there are in event-tickets/src/Tribe/Tickets.php.

Hope that helps! Let me know if you have any other questions about this.

Thanks,
Sky

[Tamara Pickrell]

Sky,
Thanks for following up… but I feel like we’re not talking about the same thing.

The notes for 4.7.5 describe a “fix” that will display a message when tickets are not yet available. This makes it sound like the message will just show up under those conditions. There’s no mention (in 4.7.5) of filters, or developer level, or anything like that. Plus, I’ve looked pretty thoroughly through the knowledge base and technical documentation and couldn’t find anything that explains how to implement this feature.

Would you mind checking again about this?

[Sky]

Hi again,

By default, when the ticket sale has not yet started, a message will display that looks like the following:

You can change this message using the two filters I mentioned. If you use the ‘tribe_tickets_unvailable_message_date’ filter and return ‘false’ the message will just read “Tickets are not available yet”.

For the other filter for time, this is disabled by default. If you want the actual time to show in the message, you would use the ‘tribe_tickets_unvailable_message_time’ filter and return ‘true’.

As I mentioned before, this is aimed towards developers who would like to change the way the unavailability message works. If you don’t know what filters are or how to use them, this is probably not something you need to be worried about.

Can you describe the actual problem that you are experiencing? What are you trying to change?

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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