Ticket stock resets to -1 after purchase

[Ylva Bäckström]

Hi!

I’m running the combination of The Events Calendar v4.3.2, Event Tickets v4.3.2, Event Tickets Plus 4.3.1 and Woocommerce v2.6.7 on a community website where we plan to sell tickets for events. As we are still testing the integrations, we are using Paypal sandbox for payments.

Every time I make a test purchase, the ticket stock resets to -1 and “Out of stock” notice appears. When I checked the knowledgebase and forums for a solution, I realized that there are many who have experienced a similar issue. I tried to resolve the issue by following possible solutions proposed in forum pages but did not succeed.

So, I’m turning to you guys and helpful folk in the forum for help.
Any help would be much appreciated.

Thanks

[Geoff B.]

Good evening Ylva and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the stock issues you have bumped into while testing the integration.
I would love to help you with this topic.

The first thing I would recommend would be updating Event Tickets Plus to 4.3.2 (perhaps that will help).

We typically recommend having “matching” plugin versions whenever possible to ensure smooth operation.

Secondly, would it be possible to get a URL of an example ticket that is not behaving properly ? I would like to take a look at it.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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