Ticket stock gets reduced to 0 after updating event

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Home › Forums › Ticket Products › Event Tickets Plus › Ticket stock gets reduced to 0 after updating event

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  • May 21, 2016 at 12:31 pm #1117435
    Dan Feeley
    Participant

    We just updated our staging site to the latest version from 4.0.6 and noticed this problem. I tried the suggestions listed in the other threads but no luck. I disabled most of my plugins and switched the theme to 2015.

    If I edit an existing event and click update the WooCommerce stock goes to zero. It does not appear to effect the RSVP tickets.

    May 22, 2016 at 4:22 pm #1117630
    Andras
    Keymaster

    Hello again Dan,

    I’m sorry you are having this problem. Let me try to help you with that.

    I disabled most of my plugins …

    For conflict testing it is best to disable all plugins, except for the Modern Tribe ones, and WooCommerce, if that is needed. Can you confirm you did this?

    Could you share which threads you took the suggestions from? So that I know what you tried already, and I don’t give you the same advice. 🙂

    Thanks and cheers,
    Andras

    May 23, 2016 at 3:00 am #1117683
    Dan Feeley
    Participant

    Yes, all plugins were disabled. Everything I read was based around either a template issue or an event calendar snippet causing the problem, both of which were eliminated by testing for conflicts.

    It appears to affect only WooCommerce tickets, not RSVP’s. And to reproduce the problem all I have to do is edit an event, (not change anything) and click update.

    May 23, 2016 at 1:39 pm #1117921
    Andras
    Keymaster

    Hi Dan,

    Thanks for confirming back and doing thorough testing.

    I haven’t been able to reproduce the issue, but I found a very similar bug already logged in our system with high priority, so a solution is on the way, though I cannot commit to any delivery date. I’ll add your thread to the ticket to help our devs.

    I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix. I will also ask the team if they have an impromptu solution until the fix arrives.

    If you have any new questions or issues please create a new ticket and reference this one.

    Thanks and cheers,
    Andras

    June 7, 2016 at 9:35 am #1123406
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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