Ticket Start Sale dates always revert to current time

[Daniel]

Our client has alerted us to a problem they’re having with the Events Tickets Plus plugin, which has appeared recently. We have updated both Event Tickets and Plus to the latest versions, to no avail.

When creating tickets on a post, they are using different tickets to be sold on different dates (for ‘early bird’ pricing), however when saving the post, the Start Sale date on all the tickets reverts to the current time. The End Sale dates seem to save correctly.

Going back onto the post and editing the dates, then saving it again seems to then save the start dates correctly, it only appears to be an issue when creating a new post with tickets.

During testing we also discovered another issue when we tried disabling all plugins (except this and WooCommerce of course), we found that when editing the existing post, both start and end date fields displayed as empty, however in the markup the date is there as the value, and is in the database, but with the same issue regarding the start dates reverting to the current time.

[Jaime Marchwinski]

Hi Daniel,

Thanks so much for reaching out and for providing such a detailed description of your issue!

Unfortunately, this is currently a known bug in our plugin.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime.

 

Thanks,

Jaime

[Oliver Green]

Ditto, we are having exactly the same problem. Any estimated timeframe for a fix?

Thanks,

Oliver

[Jaime Marchwinski]

Hi Oliver,

I’m sorry to hear that you are experiencing the same issue.  Unfortunately we do not have an exact timeline for when this will be fixed.  We appreciate your patience throughout this process.

Please let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Victor]

Hi There!

Just wanted to share with you that a new release of our plugins is out, in which this issue is no longer present.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-6-may-2018/

Please update the plugins and let us know if it works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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