Ticket sales not decreasing inventory amount

[Thomas]

We have created an event and are selling tickets. There were 20 seats available. Almost immediately we sold 2 tickets and the order has been completed with tickets issued. However, the inventory is remaining at 20 tickets yet it’s showing 2 sold and completed. I adjusted the inventory manually to 18 temporarily to ensure we don’t oversell, but I imagine once they are sold out we will also have an issue with the “sold out” showing up before we oversell the engagement. Do you have a fix yet? Here is a link to our page https://porterbarnwood.com/event/diy-girls-night-out-with-jaxn-blvd-and-the-coronado/

[Sean Firth]

I have the same issue.. again…

[Thomas]

I have narrowed it down to the Paypal standard somehow being the issue. When purchases are made in WooCommerce it only decreases the number of tickets if the person has paid theough regular credit card. All paypal purchases are not decreasing tickets qty.

[Hunter]

Hey Tony and Sean!

Welcome to the premium plugin forums and sorry to hear you’re having issues with the ticket inventory. Sean, we try and keep threads to a minimum amount of “voices”, so please create a separate thread for your issue. Doing so helps reduce confusion and increases the promptness for solutions. Thank you!

@Thomas, I can confirm the suspicions you voiced in your follow-up response about PayPal being the cause of conflict. We have a logged bug describing the exact issue you’re having. Unfortunately, I don’t see any temporary workaround in the report. I’ve added this forum thread to the ticket which helps expedite the process of getting a fix included in an upcoming release.

I don’t have a precise date when it will be available, but please stay tuned to our Release Notes and the plugin changelogs for more information. Thanks again and let me know if you’ve got any additional questions or comments. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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