Ticket Sale Time

[Andy]

Hi,

Still having issues with ticket sale start times. Each time we enter 7am to say 6.30pm we save ticket, update event, then it reverts back to 8am-5pm UTC and this is having major issues for the booking of gym classes at my clients. To over come this i’ve requested they but tickets on sale the day before to the day after the event so they are available to buy within the day of the event.

Please help.

[Geoff B.]

Good evening Andy and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We apologize for the inconvenience caused by this glitch.
We are actively working on a fix for this.

Unfortunately, I cannot commit to a release date for a fix at this point.

In the meantime, there is a workaround available.

You will need to downgrade both Event Tickets and Event Tickets Plus to version 4.3.5: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

But you will be contacted as soon as there is one.

Thank you for your patience as we see this through.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Nico]

Hi there!

Just wanted to share with you that maintenance release 4.4.5 of our plugins is out, which includes a fix for this issue 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/

Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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