Ticket Quantity in Cart incorrectly shows "1"

[Pete]

The ticket quantity counter displays “1” even if multiple tickets are requested. The price correctly increases however.

When purchasing a ticket from the event page, there is there is the option to pre-select the number of tickets before clicking on “Add to Cart”. If, for instance, “2” is selected, on the next screen (The Cart screen), the quantity remains set at “1”, but the price will be twice a single ticket price.

If then, on the Cart screen, the number is changed to, (for instance) “5” and “Update Cart” is clicked, the quantity drops back to “1” but the price is 5 times a single ticket price (correctly)

I’m running the Eventica theme from Tokopress

[Pete]

Here’s a screengrab of the issue
http://www.cricklitfest.co.uk/screengrab.jpg

[Josh]

Hey Pete,

Thanks for reaching out to us!

That’s definitely a strange issue to be having. I’ve seen this issue come up a few times and there are two typical issues that contribute to this problem:

1. Try switching to a default WordPress theme to see if the issue persist. Sometimes themes have template overrides on carts that may not have proper structure for displaying that field.
2. Try deactivating any WooCommerce addons that you have and see if that resolves the issue. If it does, you can then reactivate one-by-one to see which plugin was the culprit. In the past we have seen issues with plugins that filter the quantity for inventory management or bulk packaging purposes.

Let me know if this helps.

Thanks!

[Pete]

Thanks for your advice.
– I’ve tried the site in TwentyFifteen (using the preview plug-in ‘Theme Test Drive’, as it’s a live site) –
The cart seems to behave itself – ticket quantities match the price. I was suprised as this is a premium theme written specifically for use with Event Calendar and Woo Tickets.
I’ve notified TokoPress, authors of the Eventica theme – I will post back here if they provide a soltion.

[Josh]

Hey Pete,

Thanks for following up! We would definitely appreciate a follow up when you here back from the Theme developer.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts