Ticket Quantity Blank

[Ellen]

sincitybrewtours.com

When customers attempt to purchase tickets the quantity field is blank and this is resulting in lost sales.

If they hit the “+” icon and then add to cart it will show a quantity on the cart page but it’s very confusing to our customers.

How can this be resolved?

[Cliff]

Hi, Ellen.

Sorry you’re experiencing this. I visited http://sincitybrewtours.com/event/public-inclusive-brewery-tour-4/ and saw the inputs were overlapping.

Adding this CSS, while not perfect, should rectify the issue:

body.single-tribe_events .woocommerce .quantity input.minus,
body.single-tribe_events .woocommerce .quantity input.qty,
body.single-tribe_events .woocommerce .quantity input.plus {
width: 35px;
}

Please let me know how this goes for you. If it does work for adding tickets to the cart, you could tweak it to make things look prettier, but this would then at least be functional.

[Ellen]

Thanks Cliff. Which file do I add that to?

[Cliff]

You can add custom CSS code via your child theme’s style.css file or via a third-party plugin (not guaranteed or supported by us), like:

• SiteOrigin CSS (helps you visually build CSS selectors via its Inspector and Visual Editor, if that’ll help you)
• Simple Custom CSS
• Jetpack (supports regular CSS and the LESS and Sass pre-processors)

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Ellen]

It didn’t work. Nothing changed after adding that…

[Cliff]

Hi, Ellen. It works for me. Here’s a short video of my testing: https://cl.ly/3V2q0D1v222s

Please let me know how this goes for you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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