Ticket purchase e-mail is not sending to buyer

[bluefrog bengaluru]

Hi,

We have recently purchased the ‘Event Ticket Plus’ add-on for our the event calendar plugin. We are using the porter pub theme and our website URL is: http://bengalurubluefrog.club/event/the-demo-event/ and we are using WooCommerce to sell tickets and to accept payments.
When a user tries to buy ticket payment is getting completed but the ticket is not going to them on their email like your demo website. Please help us how we can use ‘event ticket plus’ plugin properly.

Hoping for a positive response,
Thanks

[Jaime Marchwinski]

Thanks so much for reaching out!

You can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know if that helps!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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