Ticket numbers sold are not in sync

[Jaakko Nuotio]

I found an interesting problem.

One customer made a purchase of 40 tickets and as a result the system failed and gave the error “Internal server error” to client when starting the payment gateway.

I tested this myself and got the error every time. When I disabled the PDF-ticket extra the order went through ok. But as a result there is mismatch of amount of tickets sold as can be seen in the pic attached. The 389 is right amount and 458 in t Total sales is wrong.

Now my question is how do I fix this?

I have been going through the code and the db to try to figure out from where this wrong number comes but to no avail….

[Jaime Marchwinski]

Hi Jaakko,

Thanks so much for reaching out!

I’m sorry that you have experienced this issue on your site!

One thing you can do is to alter the total_sales custom field on the WooCommerce Product page that is associated with the ticket that you are trying to edit.  You can change that number to reflect the actual number of attendees that you have, which will then change what you see in your Attendees tab.

You can also alter the ticket stock on the Edit Event page, where you edit your ticket.

Let me know how it goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaakko Nuotio]

This resolved the difference. I updated the total_sales in db and now they match. Though the original problem is still there.

🙂

[Jaime Marchwinski]

Hi Jaakko,

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

If you need any further assistance, please feel free to open up a new thread.

Have a great week!

[Author]

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