Ticket Number

[Javier]

Hi,

Is it possible to change the ticket # of an order that has already been purchased?

Thank you,
Javier

[Barry]

Hi Javier,

Unfortunately we do not expose any sort of user interface to make that kind of change.

Theoretically, though, it would indeed be possible (but would require a customization to be built, or direct intervention in the database records).

I can try to point you in the right direction there, but it’s something we don’t officially support right now and I wouldn’t necessarily recommend it if you’re not comfortable with that sort of work.

Of course, you could certainly propose a new feature to make this easier in the future:

tribe.uservoice.com

[Javier]

Hi,

Ok, thanks!

I have another question regarding the ticket #. How can I change the pattern it uses to generate each unique ticket #. For instance, in my site it is using something like: XXX-10 but I want to change the first characters..

Thank you,
Javier

[Barry]

I’m afraid to say that’s not so easy to adjust.

• If you’d like to propose an enhancement making it easier to customize this, we’d be more than open to the idea!
• If you feel confident building your own interim solution, it may be helpful to know that the field you are interested in is stored in a piece of post meta data named _unique_id (per individual attendee record)

[Javier]

This reply is private.

[Barry]

Stripping the prefix is as challenging as modifying it, unfortunately.

With that said, you could potentially use the post ID instead of the unique ticket ID. Differences:

• The default unique ticket IDs start at ‘1’ for each event
• Post IDs for the tickets will not start at ‘1’ and may not be consecutive

In other words, if you use post IDs instead of the default unique ticket IDs, you’d have a list of ticket numbers looking something more like 1451, 1457, 1469, … rather than TE-1, TE-2, TE-3, …

This would potentially be easier to achieve but would require some reworking of the attendee list as well as the ticket email template to bring about. Right at this time, I’m afraid it is also something we’d need to leave you to explore and potentially drive forward under your own steam.

[Javier]

Ok. Thank you for clarifying the issue.

[Barry]

No problem, I’m sorry we couldn’t take this idea further but hopefully it provides you with an avenue you can explore if needed.

Out of interest – and to inform any further decisions we make about this part of the system – was there a particular reason you wished to make this change, or did it boil down to a matter of personal preference?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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