Ticket not showing up on event

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  • February 14, 2016 at 9:43 pm #1072936
    Geoff
    Participant

    Hi,

    I am unable to get tickets to show up on an event even though it previously worked.

    The tickets were showing but I wanted to recreate it. So i deleted the ticket in woocommerece productions and re-created it on the event.

    It no longer shows up.

    http://www.outbuildings.ca/workshops/vancouver-tiny-house-workshop-2/

    Any help would be appreciated.

    February 15, 2016 at 8:55 am #1073323
    Geoff
    Member

    Hey Geoff — always nice to meet another Geoff. 🙂

    Would you be willing to send me a couple bits of information:

    • You system information. You can grab that at Events > Settings > Help and copy and paste it here as a private reply.
    • A screenshot of the ticket settings for that event. I want to check for a couple of things that could help explain the issue.

    Thanks so much!
    Geoff G.

    February 15, 2016 at 11:49 am #1073388
    Geoff
    Participant

    This reply is private.

    February 15, 2016 at 12:28 pm #1073416
    Geoff
    Member

    This reply is private.

    February 15, 2016 at 2:52 pm #1073454
    Geoff
    Participant

    This reply is private.

    February 16, 2016 at 8:17 am #1073840
    Geoff
    Member

    Hi Geoff, thanks for following up!

    The screenshot you shared of the ticket settings shows that the ticket is set to go on sale on March 25. Until then, the ticket form will not be displayed because there are technically no tickets for sale.

    You can, however, change the start date to today and the ticket will be displayed as normal.

    Does this make sense? Please let me know if I can help clarify and I’d be happy to.

    Cheers!
    Geoff

    February 16, 2016 at 8:34 am #1073850
    Geoff
    Participant

    WOW I can’t believe i missed that one it was set to our event date not start date! THANKS, problem resolved.

    One last issue. Were do I find and configure the outbound email the gets sent out when someone buys tickets? I Can’t find where that is located.

    Thanks,

    Geoff Baker

    February 16, 2016 at 1:11 pm #1073974
    Geoff
    Member

    Awesome, so glad that helped! Thanks for following up to let me know. 🙂

    There are actually no settings for the email other than including a header image for the ticket when creating it. However, you can customize the email template itself by overriding it and our Themer’s Guide is a good place to start with template overrides. Specifically, you will want to override the template located at /plugins/event-tickets/src/views/email.php.

    Did you have any other questions about the ticketing form and creating tickets I can help with? Please let me know.

    Thanks!
    Geoff

    March 2, 2016 at 8:35 am #1084387
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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