Ticket Inventory error

[Karryn]

I have an issue at present where I am editing available inventory in woo commerce – to say 1 ticket left, which saves and holds,, ut when you move to the event itself it shows as 2x tickets available.

The only way I have been able to reflect a change is by making the inventory -1 , and which point the event switches to being sold out.
It appears there have been several other users experiencing similar issues of late – can you please advise a workaround urgently as this is for quite a high values Valentines day event – with multiple session times.

[George]

Hey @Brett,

I’m really sorry to hear about this. You are correct when you say that other users are experiencing similar issues; we’ve got several small “stock”/inventory-related bugs that all amount to some weird behavior like the sort you describe.

I’m curious, however, about what you say here:

I am editing available inventory in woo commerce

Can you clarify exactly where you are editing the ticket stock amounts?

Please share a screenshot of the exact place in your wp-admin where you are adjusting the inventory amounts, just so I can be 100% certain what admin controls you are using and referring to.

You can share screenshots by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look. If you’re not familiar with taking screenshots on your computer, it’s fortunately very simple. If you simply Google, “how to take a screenshot with {insert operating system or computer type},” you should find lots simple and helpful articles showing how to do it.

A screenshot will be immensely helpful here; thanks in advance for sharing one if you’re able to!

Sincerely,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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