Ticket form disappears when tickets sell out

[ruthbancroftgarden]

Hi there,

We are having the same issue as others have posted about in regards to the ticket form disappearing when something sells out. As it’s been mentioned, we used to see a message of “out of stock” when this would happen but now it’s completely disappeared. This causes confusion for our members/attendees looking to buy tickets and also makes our event coordinator grumpy when having to field phone about the confusion this causes.

Would love to know if this has been resolved! Thanks!

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/ticket-form-not-displaying-when-tickets-are-sold-out/

[Brendan]

Hi there,

Thanks for emailing support and sorry you are experiencing this issue. It is a known issue and a fix is coming soon. We will notify this thread as soon as a release comes out.

Thanks,
Brendan

[Sky]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Regards,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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