Ticket Fieldsets

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  • This topic has 7 replies, 3 voices, and was last updated 9 years ago by Mark.
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  • March 23, 2017 at 8:07 am #1258664
    Mark
    Participant

    We just purchased the Events Tickets Plus today. The Ticket fieldsets do not record data and do data does not appear on any reports. We need this data. Please provide status on a fix. We run the most current version of Woocommerce and WordPress as well as PHP 7.0. Our host is Siteground.

    March 23, 2017 at 10:20 am #1258879
    Andras
    Keymaster

    Hello Mark,

    Thanks for using our plugins and welcome to the forums!

    I’m really sorry about this issue with the attendee meta not being recorded.

    This is a bug we are aware of and a fix is being prepared. If all goes according to plan it will be released sometime later today. Please hang in there.

    I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and reference this one.

    Thanks and cheers,
    Andras

    March 23, 2017 at 9:27 pm #1259342
    Nico
    Member

    Hi there!

    Just wanted to share with you that maintenance release 4.4.5 of our plugins is out, which includes a fix for this issue 🙂

    Find out more about the release → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/

    Please update the plugins and let us know if the fix works for your site,
    Best,
    Nico

    March 24, 2017 at 9:07 am #1259583
    Eugenio
    Participant

    Hi Nico,

    The problem continues the same.

    2017-03-24 5:27 GMT+01:00 The Events Calendar <[email protected]

    March 24, 2017 at 9:33 am #1259593
    Andras
    Keymaster

    Hi Eugenio,

    Sorry to hear that didn’t help. Could you send me a screenshot of your settings here:

    Events > Settings > Tickets tab > WooCommerce support section

    It looks like this:

    Cloudup fjxd0vlto0j

    Also please send me a URL of an event where you are having the issue.

    Thanks!

    Andras

    March 24, 2017 at 9:36 am #1259669
    Andras
    Keymaster

    Just a note for the sake of clarification: the fix won’t recover data that’s already missing. Unfortunately we are not able to do that.

    A.

    April 15, 2017 at 9:35 am #1270428
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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