Ticket Fieldset

[Jeff Mackler]

Click the + and nothing happens.

There are no js errors in console.

[Geoff B.]

Good afternoon Jeff and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fact that you are unable to use the ticket fieldset on your install.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, would you mind sending me a screenshot that details where you are trying to use the ticket fieldset.

Best regards,

Geoff B.

[Jeff Mackler]

I figured it out. It’s a conflict with Jupiter theme. This seems like a significant issue, since Jupiter is quite popular. Any idea for a fix?

[Geoff B.]

Good afternoon Jeff,

Yikes, that’s not good.

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive – in private reply) so that I can run some tests on my end ? I can’t promise you anything, but I would absolutely like to take a look to see if we cannot come up with a quick fix for this.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.

Best regards,

Geoff B.

[Jeff Mackler]

Thanks for the offer. I’ve tried with Jupiter out of the box too. It used to work, so must have been an update somewhere. No dice now though. I’ll send you the files.

[Jeff Mackler]

This reply is private.

[Geoff B.]

This reply is private.

[Jeff Mackler]

The Jupiter people figured out the issue, thanks to your initial troubleshooting. In case it helps, here’s their reaponse/resolution

I went through /wp-content/plugins/event-tickets-plus/src/Tribe/Meta/Field/ folder and editted Abstract_Field.php line 237:

$name = $tickets_plus->plugin_path . ‘src/admin-views/meta-fields/’ . sanitize_file_name( $this->type ) . ‘.php’;

to

$name = $tickets_plus->plugin_path . ‘src/admin-views/meta-fields/’ . $this->type. ‘.php’;

And it seems to be working fine now.

It was exactly render_admin_field() function.

[Geoff B.]

Good evening Jeff,

That is awesome. Kudos to the Jupiter theme and yourself for figuring this out.

I am also super stoked that you are sharing the solution for everybody’s benefit.

Is there anything else I can help you with ?

Best regards,

Geoff B.

[Jeff Mackler]

One other changes to make the front end work.

Line 231 of the same file (/wp-content/plugins/event-tickets-plus/src/Tribe/Meta/Field/Abstract_Field.php) :

$template = sanitize_file_name( $field->type );

Need a change to:

$template = $field->type;

You’re welcome!

[Geoff B.]

Good afternoon Jeff,

Thank you for sharing that last part.

As a side note, we will also release a fix for this in an upcoming Maintenance release.

You will be contacted when we do.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff]

Hi Jeff,

We just wanted to let you know that a fix for this issue was released in the latest versions Event Tickets and Event Tickets (4.3.1.1). Please update when you have the chance and definitely let us know if you continue to see the issue.

Thanks for reporting this and for your patience while we worked on it!

Geoff

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