Ticket Email Query

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  • November 23, 2016 at 3:36 am #1196404
    Chintan
    Participant

    Hi,
    Is there any way for the admin to re-send the ticket email to the user. At times, the mail may not have reached. Would they be stored on our server?

    November 23, 2016 at 3:39 pm #1196784
    Nico
    Member

    Hey Chintan,

    Thanks for getting in touch with us!

    Hopefully there’s an easy way of re-sending the tickets. Just go to the ‘WP-Admin > WooCommerce > Orders’ and edit the order you want to re-send tickets for. Once you are in the edit order screen you’ll see a metabox with the title ‘Order actions’, select the action to resend Tickets and submit the form. That should do it!

    Please let me know if it works for you,
    Best,
    Nico

    November 23, 2016 at 11:41 pm #1196894
    Chintan
    Participant

    Thanks. I’ve tried using your method. I am just waiting for confirmation of receipt from the customer.

    November 24, 2016 at 3:34 am #1196935
    Nico
    Member

    Perfect Chintan!

    Just let me know if I can provide further help,
    Best,
    Nico

    November 24, 2016 at 8:18 am #1197027
    Chintan
    Participant

    Thanks Nico. It works absolutely fine.

    November 25, 2016 at 6:08 am #1197331
    Nico
    Member

    Wooot! Glad to hear Chintan 🙂

    I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

    Best,
    Nico

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