Ticket Email not sending

[Hayley]

Hi There,

The customer isn’t getting a ticket email unless I check “Complete” manually from within woocommerce. It would be good if they could get their ticket email automatically. How do I set this up? They are getting a receipt email manually and I am getting a confirmation email manually.

ALSO, in the ticket email, it says “ticket type” “venue” and “organiser” but not the HTML ticket that I designed in the editor. This has essential information in it for the attendee so I really need it. The editor I am using by clicking “edit in WooCommerce” or in “Products” on the individual ticket and it’s the top box. Am I designing it in the wrong place or is this just not working for some reason?

[Brian]

Hi,

Thanks for using our plugins and I can help you out here.

That is correct in WooCommerce the tickets do not send until an order is marked complete.

You can use this snippet of coding to automatically mark orders complete:

http://docs.woothemes.com/document/automatically-complete-orders/

Tickets
To modify the tickets you can follow the themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

To move this file and edit it in your theme:

the-events-calendar\views\tickets\email.php

Let me know if you have any follow up questions.

Thanks

[Brian]

Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks! 🙂

[Author]

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