Ticket email & Compatibility with WPML

[Joss]

Hello,

I have 2 issues that need your help;

1) So after creating a ticket then hitting save nothing happens when the plugin WPML multilingual cms is activated. Is there anyway of fixing that?

2) I’m using event tickets plus in union with woocommerce. After finishing an order I get the new order from woocommerce but the tickets never arrive in a separate email. How can I fix this?

Thanks

[Geoff B.]

Good evening Joss and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you are experiencing with the Tickets.
I would love to help you with this topic.

1) So after creating a ticket then hitting save nothing happens when the plugin WPML multilingual cms is activated. Is there anyway of fixing that?

I am afraid I have some bad news. For now unfortunately, Events Tickets and Events Tickets Plus are not compatible with WPML.

Only the Events Calendar and the Events Calendar Pro are currently supported.

We do not have a workaround available, but it seems like the main issue is that tickets are not added to the icl_translations DB table upon creation, which means that they “don’t exist” as far as WPML can tell.

2) I’m using event tickets plus in union with woocommerce. After finishing an order I get the new order from woocommerce but the tickets never arrive in a separate email. How can I fix this?

The tickets are typically sent only when the order status is set to “Completed”. Would you mind giving that a try ?

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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