Ticket e-mail not going out

[ginamwgallery]

We are now selling tickets but the e-mail isn’t going out. Can you please help with this? Thanks.

http://ginamwgallery.com/hope-fundraiser/

[Barry]

Hi ginamwgallery – can you confirm if any emails are going out (such as the regular notification generated by WooCommerce or password reset emails generated by WordPress itself)?

If they are not (and I do appreciate you’ve tried some of this already) can you try deactivating all plugins including ours but leaving WooCommerce activated – then make a test purchase and see if you get the order confirmation email at that point.

What I’m basically interested in determining is if this is A) an environmental problem that relates to your web hosting environment B) a problem with WooCommerce, or another plugin/your theme conflicting with WooCommerce or C) relates specifically to our WooCommerce Tickets (“WooTickets”) plugin.

Thanks!

[ginamwgallery]

The order confirmation e-mails are going out to both the customer and to Gina (the gallery owner) but not the ticket delivery e-mail. Is there possibly something I set up incorrectly in the actual product that is causing it to not go out? If so, can you let me know what to do?

I have it set as:

Simple Product
Virtual
Inventory is set to not allow backorders
No linked products, attributes or advanced settings.

If I need to set it as a downloadable product what do I need to do in order to get the download to the purchaser?

Thanks for your help.

JR

[Barry]

And they (the orders) are definitely being marked as “complete” in the WooCommerce orders screen?

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