Ticket Details are not saving in the backend

[devdept]

Hello!

I have a form on my ticket that asks for attendees Name, Age, height, etc. but when they fill them out, those details are not being saved anywhere. I’ve run a conflict test and still have the same results. Is there a fix for this? My event is September 22nd, so any help would be greatly appreciated!

[Jeremy]

Hi Nick,

Thanks for reaching out to us! I’d be happy to help you 🙂

Have you had WP_DEBUG set to true and checked your browser’s error console for any information which might help lead us in the right direction? If not, please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.

Please let me know how it goes.

Cheers,
Jeremy

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts