Ticket confirmations or ticket emails not being sent or recieved.

[tombyrom16]

Hello,
So I’ve used your system for a previous event and sold tickets perfectly fine. I just set up a new event yesterday and updated the website and plugins etc did everything the same as last time and order confirmations and tickets are not being sent out on my main event which is being purchased via paypal?

I set up a test event which was a free ticket so no paypal checkout and that works fine i get order confirmation and ticket information.

Also I noticed that on paypal checkout it says cancel and return to “merchants email address”. And once payment is complete it says return to “merchants email address”.
This wasnt the case last time? It redirects to my website but why does the link say an email address?

When using paypal do they have to return to the order confirmation screen on the website for the emails to be sent or how does it work?

website is http://kitchenklub.com/events/
you can see test event and actual event.

I can’t afford for people just to be getting a Paypal receipt but don’t understand what has changed? Everything is the same I have checked everything out and the fact that the test event works fine without paypal checkout because it’s free makes me think the issue with my main event is related to the payment process?

Please can someone respond ASAP as I am already selling tickets and need to get the emails working ASAP.

Thanks
Tom

[Barry]

Hi Tom: can you confirm that the order status is being changed to complete – which you may need to do manually (unless you add a customization to automate this)?

Let me know!

[Barry]

OK – I see you created another thread for the same issue and already answered the above question.

What I’ll do is close this thread and we can keep the conversation going there – thanks!

[Author]

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