Ticket Confirmation Goes to Junk and QR Code Doesn’t Appear

[Sherman]

Hi,

Pls see attached image. Whenever I RSVP to an event, the ticket goes to my junk mail and the QR code doesn’t appear in the email.

Pls advise.

You can try it here : https://www.singaporefilmsociety.com/event/temple-grandin-free-screening/

/* deleted for safety

Rgds
Sherman

[Geoff B.]

Good evening Sherman and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets going straight to junk mail.
I would love to help you with this topic.

I believe the QR code not appearing is actually a side-effect of the ticket being treated as junk mail.

The simplest solution is to have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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