Ticket Choice not showing on single event page

[Patrick Hathaway]

Hi

I am building a custom website and have setup your Events Calendar plugin as well as the Events Tickets Plus add-on using WooCommerce.
I’ve added a few test events with tickets but the section for Add To Cart doesn’t appear.

Looking into the source code I see this only.
<div id="buy-tickets" style="height: 1px;"></div>

I have updated the template files, but even using the default, it still doesn’t appear. What could be causing this issue?

Many thanks

Plugin versions:
ECal = 4.3
Tickets Plus = 4.3
WooCommerce = Version 2.6.5

WP Version = Version 4.6.1

[Geoff B.]

Good evening Patrick and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the cart not appearing.
I would love to help you with this topic.

There could be a couple of reasons for this:

1. Your tickets have not reached their start sale date (which is normal behaviour)
2. There is some theme customization preventing the cart from displaying.

The fastest way to test this is to see what happens if you temporarily switch back to a default WordPress theme such as twenty-fifteen. Does the cart appear then ?

If so, I would look for a /tribe-events/ folder in your theme’s files.
There is a chance that there is a customization/file that would need updating to display the cart properly.

Finally, if in your functions.php file or in your WooCommerce templates there is an override for Cart behaviours, you might need to disable them for the cart to appear.

Let me know what you find out.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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