Ticket Check in not working

[Marc]

Hi,

I’ve followed the guide (https://theeventscalendar.com/knowledgebase/using-qr-codes-event-tickets-plus/#summing_up) to the letter. Using the recommended QR app.

All looks good until the very last step. After scanning, there are two buttons on the screen: Open URL and Advanced. When I click Open URL it loads the event page in Safari, and nothing else. No indicator that the person is checked in. And when I switch to the WP back end, which I’m logged into as the admin in Safari, nothing changed. The ticket is not checked in.

Am I missing some configuration in the QR app?

[Marc]

Note the URL that the barcode generates looks good:

Home

but after the page loads when I check the url it the plain event url:

All of this was using my iPhone X

So I tried pasting that into my desktop browser. When I do that it loads the event attendees page:
https://pleasantharbor.com/wp-admin/edit.php?post_type=tribe_events&page=tickets-attendees&event_id=5176&qr_checked_in=5408

and gives me an alert:
The ticket with ID CA-10-SB1GXZ has already been checked in.

However, when reloading that page it clearly states “Checked in: 0” and the button that allows you to manually check a ticket in is still lit up blue and stating “Check In”.

[Marc]

Here is that plain event URL:

Celebrate America!

[Marc]

Hello,

So I got this working by switching to a different app. The one you recommend, Quickmark, did not work for me.

I used “QR reader for iPhone” and it works as expected.

You might want to double check my findings and update your docs.

[Geoff B.]

Good evening Marc and welcome back!

Thank you for reaching out to us.

We are sorry to hear about Quickmark not working for you.
Major kudos for finding a workaround!

You did not hear this from me, but we are actually working on an app to make Event check-in a sinch. This should put an end to all incompatibilities.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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