Ticket being sent before payment received

[Craig]

We’re selling tickets for an event, and the tickets are being emailed to people before they complete their purchase. How do we fix this that the ticket isn’t sent until they complete the transaction and have sent payment?

[Geoff B.]

Good evening Craig and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We apologize for the inconvenience caused by this glitch.
We are actively working on a fix for this.

Unfortunately, I cannot commit to a release date for a fix at this point.

But you will be contacted as soon as there is one.

In the meantime, we have identified the cause of the issue and there is a workaround available.

When the setting under Events > Settings > Tickets tab > Try to set the status of new ticket orders to “complete” automatically is switched on then any order made with PayPal or Cash on Delivery is marked completed before any payment has been done.

To prevent this from happening, you can simply switch that option off.

Some of our customers are using the following snippet in their theme’s functions.php file instead: https://docs.woocommerce.com/document/automatically-complete-orders/

Thank you for your patience as we see this through.

Best regards,

Geoff B.

[George]

Hello!

I wanted to share the news that we released a Maintenance Release today that includes some improvements with how our plugins integrate with WooCommerce’s order statuses.

You should be able to see this update in your wp-admin Updates page. You can learn more about the release here → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-2-event-tickets-4-4-2-premium-add-ons/

You can also check out a new Knowledgebase article about these specific improvements and how to use them on your site → https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

Cheers!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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