There is an update available for The Events Calendar PRO but your license key is

[Jane Clark]

What does this error message mean? My license is only a few months old!

There is an update available for The Events Calendar PRO but your license key is out of installs.

[Jane Clark]

It says that my license key has expired but I’m paid up until October 2015. Please can you tell me where to get this resolved?

Do I have to update the plugins manually?

[Geoff]

Hi there, Jane! Welcome back the the forums and sorry you’re running into some trouble here with update notifications.

Is it possible you have a different domain connected to the license key that is running on your site? If you log into this site and head to My Account > License Keys, you can check to see what domain is registered to your license key.

If there is a different URL listed with your license key than the one you are receiving that notification from, then follow the steps outlined in this tutorial to move the license key to the correct site.

Please let me know if this helps. 🙂

Cheers!
Geoff

[Jane Clark]

Thank you – this works 🙂

[Geoff]

Awesome, I’m so glad that helps! Thanks for following up and letting me know. 🙂

I’ll go ahead and close this thread, but please feel free to open a new one if anything else comes up and we’d be happy to help.

Cheers!
Geoff

[Author]

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