The server responded with a malformed response. Please see the JS console for mo

[Joseph]

I have a big problem with paying for a product and having several different issues just setting it up.

First, I get an error about start date while setting iCal url. After searching forums I learn that there were no events. No clue why the error simply doesn’t say “No events in Calendar” but I guess that makes too much sense.

So I choose a different calendar, and now I am getting this error: The server responded with a malformed response. Please see the JS console for more information.

https://calendar.google.com/calendar/ical/chueyfus%40gmail.com/private-689ab9fbc09e40d578afffdd9cca13e4/basic.ics

[Brook]

Howdy Joseph,

I would love to help you with this. I am sorry it has been frustrating so far.

So I choose a different calendar, and now I am getting this error: The server responded with a malformed response. Please see the JS console for more information.

As that error message indicates we will need to see the JavaScript console for more information. Basically there is a server error happening while trying to import, and we will need to determine what error that is before knowing how to proceed.

Do you know how to access your browser console? For instance this is how you would do it in Google Chrome. If you have this pulled up, could you copy/paste any error messages from that to here?

If you don’t know how to access your console would you be willing to create a new temporary admin account on your website and share the login info with me? I will then login, go to the iCal import page, input the URL you shared and hit “Search”. Assuming that’s what you’re doing I can then see the error for myself in my console.  If you wish to go this route please share login info in a private reply below.

Does that all make sense?

Cheers!

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts