The map doesn't work

[Sergio]

Hi,

i have just follow the guide for issues with the display of the map in the events. I changed the theme, disabled the plugin one to one but the map doesn’t work.

What can i do?

[Geoff]

Hey Sergio,

Sorry for the trouble here with the map! That is certainly no good.

I see you tried switching to a default WordPress theme and deactivating other plugins — thanks for doing that!

I wasn’t able to see any obvious conflicts that would cause the map to not work and I haven’t seen any other reports of this recently.

In some cases, this can come down to hosting or something in the site’s configuration, so the next thing I would like to try here is creating a fresh test site — this will avoid any disruption to your live site and ensure that we’ve effectively got a “clean canvas” to work with.

• Please install a fresh copy of WordPress in a subdirectory (if you have a CPanel-type hosting account there will probably be a one-click install script to make this really easy)
• Don’t install anything except The Events Calendar and Events Calendar PRO
• Please also stick to a default theme, like Twenty Sixteen — again, there’s no need to install anything else just yet!
• Create a few events so we have some test data to work with
• Can you replicate the same problem?

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let me know so I can take a look while the site is still running under default conditions.

Thanks for your help!
Geoff

[Sergio]

This reply is private.

[Geoff]

Thanks for doing that, Sergio!

Themes conflicts are very tough for us since we are not familiar with the theme codebase. In these kinds of circumstances, reaching out to the theme author is going to be your best bet for getting a solid answer.

One thing to check for is whether the theme also uses the Google Maps API. If it does, then that can certainly lead to conflicts since the API is being called twice. In that case, the theme author might be able to provide you with a snippet to dequeue the theme’s Google Maps API call on events posts/pages.

Sorry I don’t have a concrete answer for you here, but I hop this at least helps get the ball rolling in the right direction. And, of course, I’m happy to leave this thread open in case the theme author has any questions I can help with.

Thanks,
Geoff

[Support Droid]

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