The dreaded BLANK SCREEN

[Sandra Alexander]

Using your Woocommerce Events plugin, when customer adds event to their cart, they get a blank screen – apart from the header area.

[Brian]

Hello,

Sorry for the blank screen, I don’ t like those either! But I can help you out.

I took a look at your site, but could not find the event with tickets.

Could you provide a link for one and I can take a look.

Thanks

 

[Sandra Alexander]

Sorry – here’s a test event with the plugin activated again – http://www.newdirection.ca/event/test/
You have to clear cookies to restore the site after the white screen happens. Let me know if you need back end access & I’ll send login details.

[Sandra Alexander]

P.S. Here’s the system info:
http://www.newdirection.ca
install keys

tribe-wootickets = 696d2e23ed432cdafb02d2bc2c543cc7a988a82c

WordPress version
3.9.2
PHP version
5.4.30
plugins

Akismet version 3.0.2 by Automattic(http://automattic.com/wordpress-plugins/)
BackupBuddy version 5.0.2.7 by iThemes(http://ithemes.com/)
Better Font Awesome version 1.0.1 by MIGHTYminnow & Mickey Kay(http://[email protected])
Frolic version 1.3.15 by iThemes(http://ithemes.com)
IgniteWoo Updater version 1.0.4 by IgniteWoo(http://ignitewoo.com/)
iThemes Security Pro version 1.6.9 by iThemes.com(http://ithemes.com)
Quick Page/Post Redirect Plugin version 5.0.6 by Don Fischer(http://www.fischercreativemedia.com/)
Fancy Gallery (radykal) version 2.1.1 by Rafael Dery(http://codecanyon.net/user/radykal)
Simple Local Avatars version 2.0 by Jake Goldman, 10up(http://10up.com)
Super Simple Google Analytics version 1.7.1 by bitacre(http://shinraholdings.com)
The Events Calendar version 3.7 by Modern Tribe, Inc.(http://m.tri.be/1x)
Theme My Login version 6.3.10 by Jeff Farthing(http://www.jfarthing.com)
WooCommerce Amazon S3 Storage version 2.0.5 by Gerhard Potgieter(http://gerhardpotgieter.com)
WooCommerce Donations version 2.3.10 by IgniteWoo.com(http://ignitewoo.com)
WooCommerce Moneris Gateway version 2.0.3 by SkyVerge(http://www.skyverge.com)
WooCommerce Menu Cart Pro version 1.5.2 by Jeremiah Prummer, Ewout Fernhout(http://www.wpovernight.com/about)
WooCommerce Name Your Price version 2.0.5 by Kathy Darling(http://kathyisawesome.com)
WooCommerce Canada Post version 2.3.4 by WooThemes(http://woothemes.com)
WooCommerce Subscribe to Newsletter version 2.2.2 by WooThemes(http://woothemes.com)
WooCommerce Subscriptions version 1.5.9 by Brent Shepherd(http://find.brentshepherd.com/)
WooCommerce version 2.1.12 by WooThemes(http://woothemes.com)
WooThemes Helper version 1.3.0 by WooThemes(http://woothemes.com/)
The Events Calendar: WooCommerce Tickets version 3.7 by Modern Tribe, Inc.(http://m.tri.be/28)
WordPress HTTPS version 3.3.6 by Mike Ems(http://mvied.com/)
Categories to Tags Converter Importer version 0.5 by wordpressdotorg(http://wordpress.org/)

network plugins
–
mu plugins
–
theme
Bazar
multisite
–
settings

tribeEventsTemplate = default
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions =

Array
(
[0] => 0
[1] => 2.0.11
[2] => 3.0.2
[3] => 3.0.3
[4] => 3.1
[5] => 3.2
[6] => 3.3.1
[7] => 3.4.1
[8] => 3.6
[9] => 3.6.1
)

latest_ecp_version = 3.7
welcome_notice = 1
displayedPressTrendsDialogue = 1
donate-link =
viewOption = month
eventsSlug = events
singleEventSlug = event
postsPerPage = 10
showComments =
multiDayCutoff = 00:00
embedGoogleMaps = 1
embedGoogleMapsHeight = 350
embedGoogleMapsWidth = 100%
embedGoogleMapsZoom = 10
sendPressTrendsData =
debugEvents = 1
recurring_events_are_hidden = hidden
liveFiltersUpdate =
showEventsInMainLoop =
defaultCurrencySymbol = $
stylesheetOption = full
tribeEnableViews =

Array
(
[0] => upcoming
[1] => month
)

tribeDisableTribeBar = 1
monthEventAmount = 3
earliest_date = 2013-05-10 19:00:00
latest_date = 2014-11-08 23:59:59
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
reverseCurrencyPosition =

WordPress timezone
America/Toronto
server timezone
UTC

[Brian]

I saw the error and could not see an error message so I will need some more information with your help to narrow this down.

Testing for Conflicts

Are you able to deactivate all plugins and change themes on the site and test if the white screen stops? If not on the live site can you do it on a test site?

Please follow this guide for help:

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

Also, with the additional WooCommerce plugins you are using, could you deactivate those on the live site first and see if that solves the issue if you cannot do all the plugins?

Please let me know what you find out.

Thanks

 

[Brian]

I am going to close this topic as we typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Thanks

[Author]

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