TEC Pro Licence – just spins on save Changes

[pylon]

I’m developing a site that I thought I’d installed TEC Pro on (Turns out I only had TEC standard installed).

On top of TEC, I’d subsequently bought and added licence key for The Filter Bar, which I need. I tried adding the licence key for filter bar and the spinner appeared but never confirmed. I now realise this was probably because TEC Pro was not installed and validated before I installed Filter Bar.

I’ve now upgraded my licence to Business so I can add TEC Pro to this second site with the same licence code and then try again with adding the filter bar.

But when I try adding the TEC Pro licence key, and save changes, I get the same spinner which never goes, and I don’t get a green or reed alert either. Looks like something is stuck in the pipe!

I can then activate the Filter Bar plugin and get the licence field appear, but when I add the licence key, I get the same spinner, now below both fields!!!

On your site, it now shows the new domain appearing for the correct licences, but it’s still disconcerting that I haven’t received a green alert on my site that licences are good/confirmed.

Also, now I’m trying to use the filter on the front end, when I select any filter option/category, i get a different spinner appear which never goes away and nothing is filtered, so I asume plugin is definitely not working or installed correctly.

Can you help me out guys as I need to demo this tomorrow am! What do you suggest I do? Have spent a long time entering these events too.

[pylon]

This reply is private.

[pylon]

I’ve managed to sort this out myself. I noticed an error in web inspector and it turns out there was an ‘unexpected token’ coming from a badly formatted PHP comment in functions.php file in my child theme.

Apologies.

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Author]

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